Privacy Policy

Introduction

1.1. EPLACID Ltd, a company registered in England and Wales (registration number: 15531707) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("EPLACID" or "we"), is committed to protecting your privacy. This Privacy Policy was last updated on 20th May 2024.

1.2. This Privacy Policy ("Policy") outlines how and for what purposes we use the information collected about you via our website at www.eplacid.com (the "Site").

1.3. The Site is based in the United Kingdom, and we take reasonable steps to comply with the requirements of the General Data Protection Regulation (GDPR) relating to the personal information you provide on the Site.

1.4. For the purposes of the GDPR, the data processor is EPLACID. For data within the public marketplace, EPLACID is also the data controller.

1.5. Please read this Policy carefully. By using the Site, you agree to be bound by this Policy in respect of the information collected about you via the Site.

1.6. If you have any questions about this Policy, please contact us at support@eplacid.com, and we will do our best to address your concerns.

2. Information We May Collect From You

2.1. EPLACID Ltd ("EPLACID" or "we") takes the privacy of your information very seriously.

2.1.1. We collect information that you provide by filling in forms on the Site, including information you provide when registering to use the Site, making a payment on the Site, entering a competition or promotion, and reporting a problem with the Site.

2.1.2. We may ask you to provide the following personal information:

(a) your title, first name, surname, username, gender, and date of birth; (b) your email address, postal address, and telephone number; (c) legal guardian's full name and relationship to child user (if applicable); and/or (d) your company, position, age, daytime telephone number, address, town/city, postcode, and country. You may also provide us with personal information when contacting us with a query.

2.1.3. We collect:

(a) details of your visits to the Site, the resources you access, and any data viewed, uploaded, or downloaded; (b) the number of times you view a particular production, geo-location, or section of the Site; and/or (c) any comments you provide as a customer or user of the Site, including communications you send to us to report a problem or submit queries, or enter any competitions or promotions.

2.1.4. We may ask you to complete surveys for research purposes, although you are not obligated to respond.

2.1.5. If you contact us, we may keep a record of that correspondence.

2.1.6. We keep details of transactions you carry out through the Site, order fulfilment, details of your visits to the Site (including traffic data, location data, weblogs, and other communication data), and the resources that you access, whether required for our own billing purposes or otherwise.

2.2. If you do not provide information which we reasonably request, you may not be able to access the full range of features on the Site.

3. How We Use Your Personal Data

3.1. We use the Personal Data we hold about you to:

3.1.1. (a) administer your accounts with us; (b) process materials submitted by you; (c) send you information about similar products and services; (d) verify your identity; (e) carry out marketing analysis and make general improvements to the Site; (f) obtain your views or comments on the services we provide; (g) contact the winners of competitions and help us plan other promotional activities; (h) send you information which we think you might find useful; (i) ensure that content from the Site is presented in the most effective manner for you and your computer; (j) provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; or (k) carry out our obligations arising from any contracts or agreements entered into between you and us.

3.1.2. If you register as a Registered User and provide or purchase services on the Site, we will send your payment and billing information to your specified credit or debit card or payment provider (such as Payoneer or Bank).

3.1.3. We may use your personal information to ask for your feedback or to invite you to participate in surveys.

3.1.4. We may contact you by electronic means (e-mail or text message) with information about goods and services similar to those which were the subject of a previous transaction with you.

3.1.5. We (or selected third parties) may contact you by post or telephone with information about goods and services which may be of interest to you, but only if you have opted in to receive such communications at the point of registration. Selected third parties may also do so by email, but only with your consent.

3.2. We may provide our advertisers with anonymised aggregate information about our users. We may also use such aggregate information to help advertisers reach their target audience. However, we do not disclose information about identifiable individuals to advertisers.

3.3. If you do not want us to contact you by electronic means regarding Site notifications, you may opt out at any time by unsubscribing via the link in any email we send you or by emailing support@eplacid.com.

4. Where We Store Your Personal Data

4.1. As part of the services offered through the Site, the Personal Data we collect from you may be transferred to and stored at a location outside the European Economic Area (EEA). For example, this may occur if any of our services or service providers are located in a country outside the EEA. It may also be processed by staff operating outside the EEA who work for us or one of our suppliers, who may be engaged in processing your payment details and providing support services, among other things. By submitting your Personal Data, you agree to this transfer, storing, or processing. Countries outside the EEA may not provide the same level of legal protection for personal data as that found in the EEA (including under the GDPR). If we transfer your information outside the EEA, we will take reasonably necessary steps to ensure that your data is treated securely and in accordance with this Policy.

4.2. If you use our services while outside the EEA, your Personal Data may be transferred outside the EEA in order to provide you with those services.

4.3. The Site uses a security system that protects personal information stored on our servers from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

5. Disclosure or Sharing of Your Personal Data

5.1. We may disclose your Personal Data to any member of our group, which includes our subsidiaries, ultimate holding company, and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

5.2. Certain services available on the Site are provided in conjunction with our business service providers (including those listed on the Site), such as 1cloud secure servers Amazon secure servers, iHubspot CRM, Mailchimp email services, and Google enterprise services.

5.3. In the event that we sell some or all of our business and/or assets to any third party, or as part of any business restructuring or reorganisation (in such circumstances, we will take steps to ensure that your privacy continues to be protected), or if we buy any business or assets, we may disclose your Personal Data to the prospective seller or buyer of such business or assets.

5.3.1. If EPLACID or substantially all of its assets are acquired by a third party, Personal Data held by it about its customers will be one of the transferred assets.

5.3.2. If we reasonably believe that we are under a duty to disclose or share your Personal Data as required by law (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime), or in order to comply with any legal obligation, or to enforce or apply other agreements we may have with you, or to protect the rights, property, or safety of EPLACID, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. IP Addresses and Information Automatically Collected from Your Computer

6.1. Log files / IP addresses: When you visit the Site, our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and collect demographic information for aggregation purposes. This data is removed after 14 days in line with our Data Retention Policies.

6.2. We may also gather other information (from which we cannot identify you) such as the type of your internet browser, which we use to provide you with a more effective service.

7. Cookies 7.1. Like most websites, when you visit the Site, we may store some information (commonly known as a "cookie") on your computer, mobile phone, tablet, or other device. Cookies are small text files that use a unique identification tag and are stored on your device as a result of using the Site or other services we provide to you.

7.2. Cookies:

7.2.1. Help you get the best out of the Site;

7.2.2. Help us to provide you with a more customised service;

7.2.3. Enable the Site to function more efficiently; and

7.2.4. Allow us to recognise you as a user when you return to the Site using the same device and web browser, and allow us to provide you with a more personalised service based on your use of the Site.

7.3. We use a mixture of "Persistent" and "Session" cookies on the Site as follows:

7.3.1. Session cookies are files which allow the Site to link your actions during a single browser session. They are not stored long-term on your device.

7.3.2. Persistent cookies are cookies which remain on your device between sessions and allow the Site to remember details about you.

7.4. We use cookies to track site usage and trends, improve the quality of the Site, and customise, personalise, and enhance your experience on the Site. We also use cookies (and we may use other devices, including 'web beacons' or 'tracking pixels', which are used to count the number of times a page has been viewed) to monitor the frequency and specific usage within any part of the Site and use the information for statistical purposes, to improve our services, create new features, fix bugs, and more accurately meet your preferences.

7.5. The cookies we store make use of the information entered during the Site's registration process and are used to identify you when you update your account details.

7.6. We use cookies for the following purposes:

Cookie Type & Purpose

Essential Operational/Session Management Cookies These cookies are necessary to allow us to operate the Site. Without these cookies, parts of the Site would not function correctly. These cookies, for example, let us recognise whether you are a subscriber and what type of subscriber you are, and then provide you with the services to which you are entitled. Further examples of essential cookies include cookies which keep you logged on during your visit and retain details of your online shopping basket or purchases. These cookies also allow you to move easily from one page to another within the Site, and your page requests are loaded in a smooth and secure manner without you having to re-enter your details.

Analytical Performance Cookies These cookies are used by us and/or our business partners to analyse how the Site is used, including how users navigate through the Site. The cookies also let us monitor how the Site is performing. These cookies do not let us identify users (the information collected is anonymous), and we combine the information they provide us. We use this information to maintain, operate, and continually improve the Site.

Advertising Cookies These cookies are used to show you relevant advertising both on and off the Site. We may also use a cookie to learn whether members who saw an ad on the Site later visited the advertiser's site. Similarly, our partners may use a cookie to determine whether we've shown an ad and how it performed, or provide us with information about how you interact with them. We may also work with a partner to show you an ad on or off the Site, such as after you've visited a partner's site or application. Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us more effectively serve ads to you, as well as collect aggregated auditing, research, and reporting for advertisers. Note: Because your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.

For more information about this type of online advertising, about cookies, and about how to turn this feature off, please visit this link.

Functionality Cookies These cookies let us operate certain functions of the Site in line with the choices you make. These cookies mean that when you come back to the Site, we can provide you with our services as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services, reminding you of your preferred collaborators or content on the Site, and remembering if you have filled in a survey or seen a particular performance before.

7.7. We do not use cookies outside of the facilities you will find when moving around the Site.

7.8. Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. If you wish to refuse the use of these cookies, you can alter your browser settings. Please note that certain features of the Site are only activated by the presence of a cookie or otherwise rely on the use of cookies, and as such, you may find that some parts of the Site do not function as expected or that particular features of the Site may not be available to you if you disable cookies. However, if you wish to prevent EPLACID from using cookies and/or wish to delete any cookies on your computer, please refer to your browser's 'help' section for further information on how to deactivate them, or refer to the instructions for your device's file management software to locate the file or directory that stores cookies.

7.9. By logging into your account on the Site, you are accepting the terms under which we will make use of stored cookies.

7.10. If you have any further questions regarding cookie use, please contact us at support@eplacid.com.

8. Your Individual Rights Under the GDPR, your rights are as follows:

The right to be informed The right of access The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object The right not to be subject to automated decision-making, including profiling

You also have the right to complain to the Information Commissioner's Office (ICO) if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

9. Enterprise Private Network Clients We are a data processor for our private network clients, who license our software to manage a network of authorised users. These private network clients are the data controller.

10. Links to Third-Party Sites The Site may, from time to time, contain links to and from the websites of our partners, advertisers, and associates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for the protection of any data supplied to other sites.

11. Changes to Our Privacy Policy Our Privacy Policy may change from time to time. In this case, the amended version will be published on the Site and, where appropriate, notified to you by email.

12. Governing Law and Jurisdiction This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed according to the laws of England and Wales, and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.

13.1. You are responsible for configuring your information technology, computer programmes, and platform in order to access the Site. You should use your own virus protection software.